Dear Valued Customer,
The coronavirus (COVID-19) pandemic has thrust our community into unknown territory. We recognize this is a difficult time and that many of you have faced the resulting economic strain. In an effort to help those who have suffered a job loss or other loss of income due to COVID-19, and were unable to pay their bill, the REPB offered hardship extensions in March, April, and May. Additionally, we suspended disconnection and waved penalties during the Months of April and May.
Though our Regulators did allow some leniency and flexibility during these difficult times, we are required and must adhere to the rules of this highly regulated industry, and necessitate full payment for all electric usage in arrears. All billing in the month of June will reflect the total amount due to repay account balances, avoid disconnection and additional charges. Customers who would like to discuss payment options should call our office at 270-726-2466. Finally, we are proud to serve you during this time and together, all of us will come through this crisis a stronger and better-connected community.
If you would like to speak with someone for further information, please call:
REPORT AN OUTAGE — 270-726-2466
In the event of an after hours outage or service issue, please call
270-726-2466 and press 1 for the Electric Department
or press 2 for our Telecom Department.