270-726-2466 • Mon - Fri: 7:30 a.m. - 4:00 p.m.
Each morning at 8:00, the automated system reads your meter and deducts your previous day’s(last 24 hours) energy usage from your balance. After 8:30, your updated balance is available at MyUsage.com.
You must pay at least the negative balance amount to keep your service on. If you transferred an old balance when you started the program, 25% of all payments will apply to the old balance until paid in full.
Once your account balance falls below $0, you have until 8:00 AM the next morning to make a payment to avoid your service being turned off. If no payment is made, the service will automatically be turned off at 10:00 AM. To determine the minimum payment required to keep your service on, login to MyUsage account.
To reactivate your account, you must pay the negative account balance plus, $25 reconnection fee, and a $35 account credit. If you transferred an old balance when you started, 25% of all payments are applied to the old balance until paid. If you have an old balance, login to your MyUsage account to determine your minimum payment due to turn your service back on.
All customers pay the same fixed monthly customer charge. This fee pays for ongoing maintenance and repair to the electric system. In addition, all customers pay a $6 monthly prepay fee. These fees are broken down into daily fees and are referred to as “Misc. Charges on the MyUsage website.
Unfortunately, no. The program is an automated service that depends on a positive account balance for the power to remain on.
Vouchers may apply to your account as normal, however if you have a copay, you must pay those before the agency funds will be applied to your account.
MyUsage is a third-party vendor that communicates with EPB’s billing and metering system. Due to communications delays and /or rate structure changes, there may be variations between the EPB billing system and MyUsage that are corrected monthly during reconciliation. This correction will be noted on MyUsage as a “Reconciliation Adjustment”.
Payments can be made to your MyUsage account via the 3 listed payment methods if the payer has your 12-digit account number.
Customer Support
REPORT AN OUTAGE — 270-726-2466In the event of an after hours outage or service issue, please call
270-726-2466 and press 1 for the Electric Department
or press 2 for our Telecom Department.
