Privacy Policy
Russellville EPB SmartNet
Privacy Policy
Russellville EPB SmartNet is committed to the protection of customer privacy and to safeguarding personal information. This Privacy Policy serves as a guideline on what is collected, how is it used, and security provided.
Information We Collect:
· Personal identifiers: name, address, phone number, email, date of birth, and payment details
· Service usage: service usage, websites visited, and other network related activity
· Device information: IP addresses, device IDs, operating systems, and browser types
Use of Information:
· Service provision: set up, manage, and maintain EPB services
· Customer support: response to inquiries and provide assistance
· Billing and payments: processing payments, managing billing, and communication for account-related issues
· Legal compliance: adhering to legal obligations and responding to government request or Court Orders
How We Share Collected Information:
Russellville EPB SmartNet will NOT sell collected information. Any information shared would only be due to the below circumstances:
· Service providers: third-party vendors for billing, improving our services, additional customer support, and technical infrastructure providers.
· Legal obligation: requirements by law or by legal process
· Security Measures: implementation of industry-standards security measures including: encryption, access controls, and regular security audits.
Security:
Although no online service is 100% secure, we work very hard in the prevention of unauthorized access, use, alteration, or destruction of any information obtained by our utility. Our staff is well-trained, and utilizes various methods of security for these purposes.
Consumer Rights:
· Request access and corrections
· Set your browser or device to reject or modify cookies
Cookies & Tracking Technologies:
Cookies and similar tracking technologies are utilized to enhance consumer experience on our website and online services by providing a better understanding of use. Cookie management is accessible through browser settings.
Privacy Policy Changes:
Our Privacy Policy is subject to updates and/or periodic changes to remain in compliance with legal requirements or reflect applicable changes related to our practices. Notifications of such changes can be found on www.epbnet.com.
Approved by the Board: October 10, 2024