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Privacy Policy

Russellville EPB SmartNet

Privacy Policy

Russellville EPB SmartNet is committed to the protection of customer privacy and to safeguarding personal information. This Privacy Policy serves as a guideline on what is collected, how is it used, and security provided.


Information We Collect:

· Personal identifiers: name, address, phone number, email, date of birth, and payment details

· Service usage: service usage, websites visited, and other network related activity

· Device information: IP addresses, device IDs, operating systems, and browser types


Use of Information:

· Service provision: set up, manage, and maintain EPB services

· Customer support: response to inquiries and provide assistance

· Billing and payments: processing payments, managing billing, and communication for account-related issues

· Legal compliance: adhering to legal obligations and responding to government request or Court Orders


How We Share Collected Information:

Russellville EPB SmartNet will NOT sell collected information. Any information shared would only be due to the below circumstances:

· Service providers: third-party vendors for billing, improving our services, additional customer support, and technical infrastructure providers.

· Legal obligation: requirements by law or by legal process

· Security Measures: implementation of industry-standards security measures including: encryption, access controls, and regular security audits.


Security:

Although no online service is 100% secure, we work very hard in the prevention of unauthorized access, use, alteration, or destruction of any information obtained by our utility. Our staff is well-trained, and utilizes various methods of security for these purposes.


Consumer Rights:

· Request access and corrections

· Set your browser or device to reject or modify cookies


Cookies & Tracking Technologies:

Cookies and similar tracking technologies are utilized to enhance consumer experience on our website and online services by providing a better understanding of use. Cookie management is accessible through browser settings.


Privacy Policy Changes:

Our Privacy Policy is subject to updates and/or periodic changes to remain in compliance with legal requirements or reflect applicable changes related to our practices. Notifications of such changes can be found on www.epbnet.com.


Approved by the Board: October 10, 2024

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