EPB Support Portal

TV Troubleshooting Guide
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Helpful tips on troubleshooting your Television
1. Verify that the issue is happening on all Televisions.
2. Investigate your Set Top Box
-Does it have power?
-Are all of the cables plugged in correctly?
3. Investigate your Switch
-Does it have power?
-Are all of the Ethernet cables plugged in correctly?
4. Is you TV tuned to the wrong input?
-Does it say "NO INPUT"
-Is it on HDMI 1 - 2 - 3 etc..
-Press the TV Input button on the remote, did your inputs display on the screen?
-Press the TV Input button again to cycle to the next input, repeat until all inputs have been tested.
5. Still having issues?
- Please call us so that we may assist in resolving your issues.
Need to report a channel outage?
Please fill out this form or call us at the office to inform us of a channel outage!
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