At Russellville EPB we are committed to providing accessible and usable communication services for all our customers, including individuals with disabilities. In accordance with the Twenty-First Century Communications and Video Accessibility Act (CVAA) and 47 C.F.R. § 14.31, we maintain records of our efforts to ensure compliance with Sections 255, 716, and 718 of the Communications Act.

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1. Accessibility Features

Our phone services, powered by Momentum Telecom, offer a variety of native accessibility features designed to enhance the user experience:

• Audio & Communication: We provide native TTY support for deaf, hard-of-hearing, or speech-impaired individuals. Our platforms (including Microsoft Teams and Cisco Webex) support closed captioning, live transcription, and audio muting controls.

• Visual & Display: Customers can utilize font adjustment, screen content magnification, and high-contrast color modes.

• Navigation: Our services support keyboard navigation, shortcuts, and screen reader compatibility.
   

2. Compatibility with Assistive Technology

We offer a diverse selection of communication devices from manufacturers such as Cisco, HP Poly, and Yealink. These devices are compatible with peripheral equipment commonly used by individuals with disabilities, and our services are designed to work seamlessly with the native accessibility features of your existing laptops, smartphones, and personal devices.
 

3. Consultation and Feedback

While we rely on the extensive consultations performed by our third-party platform providers (Microsoft, Cisco, etc.) during their product development, we value direct feedback from our customers. We use customer inquiries to improve our services and document these efforts as part of our annual FCC compliance.
 

4. Contact Information & Complaints

If you experience any accessibility barriers or have questions about our compliance, please contact our designated accessibility officer:

• Point of Contact: John Cornelius, Network Administrator

• Email: netadmin@epbnet.com

• Phone: 270 726-2466
   

For formal complaints, you may also contact the FCC’s Disability Rights Office through their Consumer Complaint Center.