Your meter is read every morning at 8:00 AM. Your previous 24 hours of usage is deducted, and your updated balance is ready to view at MyUsage.com by 8:30 AM.

To keep your power on, simply ensure your balance stays above $0. If it dips below zero, you have until 8:00 AM the following morning to make a payment before a 8:00 AM disconnection.

You’ll need to pay your negative balance plus a $25 reconnection fee and a $35 account credit. If you have an existing debt transfer, 25% of your payment will go toward that balance.

These are standard daily fees that cover system maintenance and a $6 monthly prepay service fee.

Since SmartPay is an automated, balance-based system, we cannot offer extensions. However, we do accept agency vouchers (provided any required co-pays are settled first).

Occasionally, small timing differences occur between our billing system and the MyUsage portal. We sync these monthly to ensure your balance is 100% accurate.

Yes! Anyone can add funds to your account if they have your 12-digit account number.