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Company Policies

Application For Service - Telecommunications

Purpose:

The Application for Service policy is designed to ensure that the EPB has proper and adequate information identifying

customers requesting service from the EPB during the time of enrollment. Obtaining the required information from

potential customers is a precautionary measure of protection to prevent any unauthorized access to customer

accounts, as well as the prevention of identity theft. This policy will be applied without regard of race, color, creed, sex,

national origin, or marital status.


Security Deposit:

Applicants for telecom services will be charged a security deposit based on the EPB’s Telecom Deposit Policy.


Connection Fees:

The Electric Plant Board may charge a connection fee to cover the cost of turning on service. The connection fee will be

applied without regard of race, color, creed, sex, national origin, or marital status. See EPB’s Telecom Miscellaneous

Fee Schedule.


Approved by the Board: 01/09/2025

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Report an Outage!
(270) 726-2466

In the event of an after hours service interruption,  call (270) 726-2466 and press 1 for the Electrical Department or press 2 for our Telecom Department

© EPB Smartnet • RUSSELLVILLE ELECTRIC PLANT BOARD • P.O. BOX 418 • 165 EAST FOURTH STREET • RUSSELLVILLE, KENTUCKY 42276

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