Purpose:

The purpose of EPB Electric Billing & Payment Policy is to ensure that all customers are billed promptly and accurately for the services they receive from the EPB. It is also to provide customers with reasonable time and opportunities to pay their bill when due. The Billing & Payment Policy will be applied in a fair and equitable manner without regard of race, color, creed, sex, national origin, or marital status.

Meter Reading:

The EPB uses its Advanced Metering Infrastructure (AMI) system to remotely read all customer meters. The AMI collects readings via an FTTH network. Billing schedules are read on the same date each month to provide standard billing dates.

Billing:

As soon as practical following the reading of a customer’s meter, the EPB or its designated agent shall issue a bill for

service, taxes, fees, and any other applicable charges for each individual service location. Bills will be mailed via the

United States Postal Service as First-Class items from a location designated by the EPB. Unless otherwise specified by a customer, bills will be sent to the mailing address associated with the service location. Alternatively, customers may enroll in the EPB’s billing portal to receive electronic notifications when a bill has been generated, and is available to be viewed in portal.

Billing Options:

EPB provides two billing options: Standard Billing and Smart Pay (prepaid service). Standard Billing is the primary

method, with customers billed monthly based on actual usage. Smart Pay allows customers to prepay for electricity

and monitor usage in real time through the Smart Pay App.

Due Date of Bill:

All bills are due and payable upon receipt. For residential customers, the standard net payment period shall be no less than fifteen (15) days from the date of the bill. For all other customer classes, the net payment period shall be no less than ten (10) days from the bill date. The timely receipt of a bill or the failure to receive a bill, does not relieve the

customer of the responsibility to make payment by the due date. Each bill will display the Net Amount Due, which

includes charges for services, taxes, fees, and any other applicable amounts. The bill will also indicate a Past-Due After date, which is the deadline for payment to avoid late charges. Additionally, the bill will specify the Late Charge and the total amount due if payment is not received by the Past-Due After date. Payments received in envelopes bearing an official United States Postal Service postmark dated on or before the Past-Due After date will be considered timely and will not incur late charges..

Late Charges:

Late charges shall be calculated at a rate of five percent (5%) on the first $250.00 of the unpaid balance for each

service, and one percent (1%) on any amount exceeding $250.00. Late charges apply only to the service-related portion of the bill and shall not be assessed on taxes, fees, or other non-service charges included in the total amount.

Payment Methods: 

The EPB accepts several forms of payment such as cash, check, money orders, credit and debit cards. EPB also offers the following options as a customer convenience:

• In-office payment at 165 East Fourth Street, Russellville, KY 42276 (business hours Mon-Fri/ 7:30 AM -4:00 PM)

• Online Customer Portal “Bill Pay” by visiting www.epbnet.com

• Phone Payments for customers using credit/debit cards

• Night deposit box or mail for those needing to make payments outside of EPB business hours

• ACH (automatic bank draft)

Reasonable efforts will be made to provide additional options when a customer demands warrant.

Transfer of Service:

Customers relocating and requesting service at a new location are considered transferring service. Any outstanding

balances, applicable transfer fees, and required deposits must be paid before service at the new location can begin.

Service at the prior location may remain active for a maximum of seven (7) days after the new service is activated.

Approved by the Board: 08/14/2025