Purpose:

The purpose of EPB Telecommunication’s Billing & Payment Policy is to ensure that all customers are billed

promptly and accurately for the services they receive from the EPB. It is to provide customers with

reasonable time and opportunities to pay their bill when due. The Billing & Payment Policy will be applied in

a fair and equitable manner without regard of race, color, creed, sex, national origin, or marital status.

Billing:

Customers will receive a monthly statement which will include the monthly service charge, taxes, and any

other applicable fee for each service location. EPB may utilize various means to deliver customer

statements including, but not limited to the USPS (United States Postal Service). Statements will be mailed

to the service address location unless an alternate billing address has been specified by the customer.

Due Date of Bill:

All bills are due and payable upon receipt. Timely receipt of a bill or failure to receive a bill by customer does

not relieve customer of the responsibility to make payment when bill is due. Each bill will reflect the “Net

Amount Due” which is the amount due for all services, taxes, fees, and any other charges. It will also have

“Past-Due After” with a date the bill must be paid to avoid late charges. The bill will also show the Late

Charge and the amount that will be due if the bill is not paid by the Past-Due After date. A payment received

in an envelope that bears an official postmark with a date no later than the Past-Due After date, will not incur

late charges.

Late Charges:

Late charges are based upon 5% of the first $250.00 for each service and 1% of the amount over $250.00.

Late charges are not applicable to taxes, fees and other charges included on the bill.

Payment Methods:

The EPB accepts several forms of payment such as cash, check, money orders, credit and debit cards.

EPB also offers the following options as a customer convenience:

• In-office payment at 165 East Fourth Street, Russellville, KY 42276 (business hours Mon-Fri/ 7:30 AM -4:00 PM)

• Online Customer Portal “Bill Pay” by visiting www.epbnet.com

• Phone Payments for customers using credit/debit cards

• Night deposit box or mail for those needing to make payments outside of EPB business hours

• ACH (automatic bank draft)

Reasonable efforts will be made to provide additional options when a customer demands warrant.

Partial Payments:

Customer payments that are less than the total amount owed by customer are considered partial payments.

Customers must designate a partial payment to be applied to a specific service or it will be applied to the

total balance due.

Transfer of Service:

Customers requesting to transfer existing service to another EPB service location will be required to render

payment for all outstanding balances at the current service location, as well as any applicable installation

and/or deposit fees for the new service location.