PURPOSE:

The purpose of this policy is to establish consistent standards and procedures for residential and

commercial service installations, ensuring safe, eƯicient, and reliable deployment of equipment and

services while supporting operational integrity, service quality, and customer accessibility. This policy

will be applied without regard of race, color, creed, sex, national origin, or marital status.

RESIDENTIAL INSTALLATIONS:

• Residential installations shall utilize an indoor Optical Network Terminal (ONT) whenever feasible.

• EPB-installed ONT/router equipment shall be mounted or placed in a centrally located area, where practicable, to support wiring requirements and wireless service performance.

• Customers requesting an alternate equipment location shall be informed that service quality may be affected.

• EPB shall provide one (1) mesh unit at no additional charge when signal-strength testing indicates it is required.

• Additional mesh units shall be deployed only when EPB determines, through testing, that they are necessary. Deployment of additional mesh units requires customer enrollment in EPB’s Managed Wi-Fi service at the prevailing rate.

• Passwords and configuration settings for EPB-owned routers and ONTs shall be established by EPB and shall not be modified by the customer without approval of EPB.

• Upon customer request, EPB shall provide an Ethernet interface from the Optical Network Terminal (ONT) for use with customer-owned routing equipment.

• EPB shall make reasonable efforts to install EPB wiring within walls when feasible. Use of existing wall penetrations may be permitted upon customer request.

• EPB-provided router equipment shall be returned upon termination of service unless permanently affixed within the residence.

COMMERCIAL INSTALLATIONS:

• Commercial installations shall be evaluated and designed based on customer requirements and site conditions.

• EPB-installed equipment may be permanently mounted or placed at a customer-designated location, subject to EPB approval.

• EPB shall not provide routing equipment for commercial installations. All commercial customers are required to supply and maintain their own routing equipment.

• EPB shall provide an Ethernet interface from the Optical Network Terminal (ONT) for connection to customer-owned routing equipment.

• EPB may provide limited assistance with initial connectivity and interface setup; however, EPB shall not configure, manage, monitor, or support customer-owned networking equipment.

• All ongoing network configuration, security, performance, and maintenance shall be the sole responsibility of the commercial customer and shall be performed by the customer or a qualified IT professional.

• EPB-provided equipment shall be returned upon termination of service unless permanently affixed within the building.

Approved by the Board: 03/12/2026