Purpose:

The Electric Plant Board’s meter access policy is designed to ensure that each customer’s meter is located, and

remains, so that the meter is always easily and safely accessible for Electric Plant Board personnel for the purposes of

reading and maintaining. The meter access policy will be applied without regard of race, color, creed, sex, national

origin, or marital status.

Meter Location and Access:

The location of any new meter installation shall be on an outside wall or pole that is acceptable to the EPB. Any

customer who modifies an existing building with an electric service that results in the electric meter to be enclosed or

causes the service wire to pass over a building, must have the meter base and/or the service wire relocated to a

location acceptable to the EPB, at the customer’s expense.

It is the responsibility of the customer to always provide unobstructed access to the EPB’S meter for EPB personnel.

Any customer who fails to do so whether by allowing shrubs, bushes, and other plants to block access, installing

fencing without unlocked access, placing locked gates across roadways, keeping dogs or other animals on their

property that may pose a danger to EPB personnel, or creating any other condition or situation deemed potentially

hazardous by the EPB - will be notified in writing by the EPB, and given seven (7) business days to rectify the issue.

If the customer fails to remedy the situation, the EPB may estimate the customer’s usage for that month and add an

Inaccessible Meter Fee to the monthly bill until the issue is resolved to the EPB’s satisfaction. If customer’s service is

disconnected for any reason, service will not be restored until the condition preventing safe and easy access for

EPB personnel has been corrected.

Maintenance of Service Attachment:

Customer is responsible for the maintenance of the meter base, ground, riser, and/or cable to the point of attachment

to the Electric Plant Board’s service wire. In the event EPB becomes aware that a condition is unsafe or that could

prevent the accurate metering of the usage of electricity, the customer will be notified, of what action should be taken, and given seven (7) business days to rectify the issue. If the customer does not correct the issue within seven (7) business days, EPB will disconnect service until the required corrective action has been completed.

Maintenance of Meter:

The Electric Plant Board is responsible for the maintenance of its meter and metering equipment.

Approved by the Board: 11/13/2025