Installation Fee      $ 49.95

Charged to install and activate service at customer premise. Also includes relocating previously installed service and the addition of new services and equipment.

Reconnect Fee – Monthly Billing        $ 35.00

EPB employees perform work to reconnect a service that has been disconnected for nonpayment during normal working hours of 7:30 AM – 4:00 PM on an EPB scheduled work day.

After-Hours Fee        $ 49.95

Charged to the customer if the service technician is called to a customer location after 4:00 PM and/or before 7:30 AM, weekends, or on holidays observed by EPB, and the issue is not related to SmartNet equipment malfunctions or EPB services, but due to a customer issue.

Disconnect Fee        $ 35.00

Charged if service is disconnected due to nonpayment and customer leaves the EPB service areas without having service reconnected.

Other Collection Fees        $ COST

Any cost incurred by the EPB to collect an unpaid balance, including attorney fees, collection agency fees, court cost, filing fees, etc.

Returned Check Charge        $ 25.00

Any payment, including electronic payment, accepted by the EPB for a Customer’s account that is returned by the financial institution for any reason.

Engineering Staking Fee        $ 100.00

To state or engineer a new construction or a change in service. The fee will be deducted from project invoice at completion of project.

Equipment Fee        $Variable

Charged if a customer’s service is disconnected for any reason and equipment is not returned. This includes but is not limited routers, wi-fi extenders, and ONT’s, as listed on the Customer Acknowledgement of Equipment Responsibility form.

Approved by the Board: 04/10/2025