Purpose:

Russellville EPB SmartNet is committed to the protection of customer privacy and to safeguarding personal

information. This Privacy Policy serves as a guideline on what is collected, how is it used, and security provided.

Information We Collect:

• Personal identifiers: name, address, phone number, email, date of birth, and payment details

• Service usage: service usage, websites visited, and other network related activity

• Device information: IP addresses, device IDs, operating systems, and browser types

Use of Information:

• Service provision: set up, manage, and maintain EPB services

• Customer support: response to inquiries and provide assistance

• Billing and payments: processing payments, managing billing, and communication for account-related issues

• Legal compliance: adhering to legal obligations and responding to government request or Court Orders

How We Share Collected Information:

Russellville EPB SmartNet will NOT sell collected information. Any information shared would only be due to the below circumstances:

• Service providers: third-party vendors for billing, improving our services, additional customer support, and

• technical infrastructure providers.

• Legal obligation: requirements by law or by legal process

• Security Measures: implementation of industry-standards security measures including: encryption, access controls, and regular security audits.

Security:

Although no online service is 100% secure, we work very hard in the prevention of unauthorized access, use, alteration,

or destruction of any information obtained by our utility. Our staff is well-trained, and utilizes various methods of

security for these purposes.

Consumer Rights:

• Request access and corrections

• Set your browser or device to reject or modify cookies

Cookies & Tracking Technologies:

Cookies and similar tracking technologies are utilized to enhance consumer experience on our website and online services by providing a better understanding of use. Cookie management is accessible through browser settings.

Privacy Policy Changes:

Our Privacy Policy is subject to updates and/or periodic changes to remain in compliance with legal requirements or reflect applicable changes related to our practices. Notifications of such changes can be found on www.epbnet.com.

Approved by the Board: 09/11/2025