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Company Policies Application For Service - Electric Read More Application For Service - Telecommunications Read More Billing and Payment Policy - Electric Read More Billing and Payment Policy - Telecommunications Read More Deposit Policy - Non-Residential Electric Read More Deposit Policy - Residential Electric Read More Deposit Policy - Telecommunications Read More Disputed Bill Policy Read More Information to Customer Policy Read More Installation Policy - Telecommunications Read More Meter Access Policy Read More Miscellaneous Fee Schedule - Electric Read More

Company Policies Information to Customer Policy Previous Next Purpose: The purpose of this policy is to support transparency by providing EPB customers with access to electric rates and service-related practices. This policy will be applied without regard of race, color, creed, sex, national origin, or marital status. Provision of Information: Russellville EPB shall make available to consumer, upon request, information on current electric rates applicable and current service practice policies. Requests for information may be made in person at the EPB office, by telephone, mail, or by emailing csr@epbnet.com . Information pertaining to a consumer’s monthly kilowatt-hour consumption for the prior twelve (12) month period will be provided upon request if it is reasonably ascertainable. If such information is provided in a single statement form, no charge will be made for this service. If such information is provided to any party other than consumer, a charge may be made for this service. Russellville EPB, as it determines appropriate, will utilize channels such as mail, newsletter, newspaper, radio, social media, and EPB SmartNet website to inform consumers about electric rates and service policies. Approved by the Board: 10/09/25 Previous Next

Homepage for Russellville Electric Plant Board Utility EPB 2026 Holiday Schedule Holiday Date New Years Day 01/01/2026 Martin Luther King Jr. Day 01/19/2026 President's Day 02/16/2026 Good Friday 04/03/2026 Memorial Day 05/25/2026 Juneteenth 06/19/2026 Independence Day 07/03/2026 Labor Day 09/07/2026 Columbus Day 10/12/2026 Veterans Day 11/11/2026 Thanksgiving Day 11/26/2026 Black Friday 11/27/2026 Christmas Eve 12/24/2026 Christmas Day 12/25/2026 Holiday Schedule 1/2 SERVICES ELECTRIC New home? We've got you covered. Click sign up below to get started! Sign Up INTERNET Up to a Gigabit of fiber backed bandwidth, perfect for gaming, streaming and work. Sign Up PHONE Crystal-clear modern fiber-backed VoIP. Stay connected to what matters. Sign Up

Blazing fast fiber optic internet at your finder tips. Internet Packages Residential Commercial Bandwidth Package Name Price Order Now! Broadband Facts Heading 2 Heading 2 0 Monthly Price Heading 2 Is this an introductory rate? Contract required? 0 0 Additional Charges & Terms Provider Monthly Fees Access Surcharge - Non-Electric Customer 0 Managed WiFi 0 One-Time Fees at the Time of Purchase Install Fee 0 Deposit (Refunded at service termination) 0 Late Fees 0 Early Termination Fee Government Taxes 0 0 Discounts & Bundles I'm a paragraph. Click here to add your own text and edit me. It's easy. Speeds Provided with Plan Typical Download Speed 0 Typical Upload Speed 0 Typical Latency 0 Data Included with Monthly Price 0 Network Management Read our Policy Privacy Policy Read our Policy Customer Support Contact Us: (270) 726-2466 Contact Us: (270) 726-2466 Contact Us: (270) 726-2466 Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center. fcc.gov/consumer Heading 2 Broadband Facts Heading 2 Heading 2 0 Monthly Price Heading 2 Expand Broadband Label Bandwidth Standard Symmetrical Package Name Price Order Now! Broadband Facts Heading 2 Heading 2 0 Monthly Price Heading 2 Is this an introductory rate? Contract required? 0 0 Additional Charges & Terms Provider Monthly Fees Access Surcharge - Non-Electric Customer 0 Managed WiFi 0 One-Time Fees at the Time of Purchase Install Fee 0 Deposit (Refunded at service termination) 0 Late Fees 0 Early Termination Fee Government Taxes 0 0 Discounts & Bundles I'm a paragraph. Click here to add your own text and edit me. It's easy. Speeds Provided with Plan Typical Download Speed 0 Typical Upload Speed 0 Typical Latency 0 Data Included with Monthly Price 0 Network Management Read our Policy Privacy Policy Read our Policy Customer Support Contact Us: (270) 726-2466 Contact Us: (270) 726-2466 Contact Us: (270) 726-2466 Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center. fcc.gov/consumer Heading 2 Broadband Facts Heading 2 Heading 2 0 Monthly Price Heading 2 Expand Broadband Label

Moving to a new house? Building a house? Starting a new business? Sign up for new service here. Electric Service 1 2 3 4 Start Over Before we begin, do you have these? Current Photo ID Current Photo ID Proof of Address (Lease/Deed) Proof of Address (Lease/Deed) Payment Method Payment Method Get Started Apply for new residential service in under 5 minutes. Lets Get Your Power Turned On. Simple, Transparent Pricing. Residential Commercial Service Type Fee Description Meter Tampering $125 + Cost of meter, + Estimated Stolen Usage Returned Check Charge $25 Temporary Service Connect $25 For new homes construction that need temporary service. Smart Pay Deposit $50 Non-Pay Disconnect $35 If service is final billed. Residential Deposit $250 SmartPay Reconnect $25 Reconnect $35 Transfer $25 + existing account balances if moving locations. New Service $15 Service Type Fee Description Meter Tampering $125 + Cost of meter, + Estimated Stolen Usage Returned Check Charge $25 Temporary Service Connect $25 For new homes construction that need temporary service. Smart Pay Deposit $50 Non-Pay Disconnect $35 If service is final billed. Residential Deposit $250 SmartPay Reconnect $25 Reconnect $35 Transfer $25 + existing account balances if moving locations. New Service $15

Residential Electric Application (2 Signers)

Residential Data Applicantion

Residential Phone Application

Customer Service Christi Lead Customer Service Rep. Kylee Customer Service Rep. Shea Customer Service Rep. Tonya Customer Service Rep. Erica Customer Service Rep.

Broadband Facts Russellville Electric Plant Board Residential Extreme Data Fixed Broadband Monthly Price $79.95 Is this an introductory rate? No Contract required? No Additional Charges & Terms Provider Monthly Fees Access Surcharge ( if outside our eclectic footprint) Managed WiFi $5.00 $4.95 One-Time Fees at the Time of Purchase Install Fee Deposit (Refunded at service termination) Late Fees Early Termination Fee Government Taxes $49.95 $80.00 5% of past due balance None None Discounts & Bundles Customers who take any data plan and an Elite or Extreme Phone plan will receive a $3.95 monthly Discount! Speeds Provided with Plan Typical Download Speed 986 Mbps Typical Upload Speed 986 Mbps Typical Latency 1 ms Data Included with Monthly Price Unlimited Network Management Read our Policy Privacy Policy Read our Policy Customer Support (270) 726-2466 support@epbnet.com https://epbnet.com/support Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center. fcc.gov/consumer F0001783612RUSRESEXT000001

Commercial Electric Application (2 Signers)

EPB News Center REPB Electric Rate Adjustment Read More Electric Rate Adjustment Notice Read More SCAM ALERT! Read More How to Prevent Solar Scams Read More