In order to disconnect any service, please come by our office at 165 E. 4th Street or call (270) 726-2466.
You may be asked to provide a picture identification if you come by our office. The account must be listed in your name in order to disconnect service. A spouse or roommate cannot disconnect service at a location if their name is not listed on the account.
There is no charge for disconnecting service. Your meter will be read-out on the disconnect date and any remaining energy charges will appear on your final bill.
If you are relocating outside of the EPB service area, please make sure we have a correct forwarding address for any future capital credit payments due to you and for proper processing of your final bill. If your account is in good standing, your original service connection deposit will be credited to your final bill as well.
Services are available Monday-Friday 7:30a.m. until 4:00 p.m.
We currently only allow transfers to be handled at our office at 165 E. 4th Street. You will need to bring in a valid driver’s license, social security card, and the address of both current and future locations.