Telecom Billing and Payment Policy
ELECTRIC PLANT BOARDRUSSELLVILLE, KY
TELECOMMUNICATION BILLING AND PAYMENT POLICY
Our Policy
The Electric Plant Board’s billing and payment policy is designed to insure that all customers are billed promptly and accurately for the services they receive from the EPB and to provide customers with reasonable time and opportunities to pay their bill when due. The billing and payment policy will be applied without regard of race, color, creed, sex, national origin or marital status.
Billing
A bill for services provided by the EPB will be rendered monthly, the bill will include the charges for service, taxes, fees and any other applicable charges for each individual service location. The EPB may utilize various means to deliver a bill to its customers such as, but not limited to, U. S. Postal Service, email, or internet. When using the Postal Service, the EPB or its agent will mail the bill from a location to be determined by the EPB as a First Class item. The EPB will use the mailing address for the service location unless directed by the customer to mail to some other address. The customer will be issued one bill that combines the charges for all services provided by the EPB, all charges will have the same due date.
Due Date of Bill
All bills are due and payable upon receipt. Timely receipt of a bill or failure to receive a bill by customer does not relieve customer of the responsibility to make payment when bill is due. Each bill will show the “Net Amount Due” which is the amount due for all services, taxes, fees and any other charges. It will also have “Past-Due After” with a date the bill must be paid to avoid late charges. The bill will also show the Late Charge and the amount that will be due if the bill is not paid by the Past-Due After date. A payment received in an envelope that bears an official postmark with a date no later than the Past-Due After date, will not incur late charges.
Late Charges
Late charges are based upon 5% of the first $1000.00 for each service and 2% of the amount over $1000.00. Late charges are not applicable to taxes, fees and other charges included on the bill.
Bill Payment
Payment may be made at the Electric Plant Board office, 165 East Fourth Street, during normal office hours. The EPB accepts cash, check, and credit or debit cards as forms of payment. Customers may also make payments over the telephone using a credit card. After office hours, payment may be made online at www.epbnet.com or by depositing payment in the night deposit box on the west side of the building. The EPB also accepts payment by mail with a check or money order. Customers with a bank account may use an automatic draft (ACH) on their account to pay their account on the due date. Efforts will be made to provide additional options for payment when customer demands warrant.
Partial Payments
Customer payments that are less than the total amount owed by customer are deemed to be partial payments. Partial payments received by the EPB for a customer’s account will first be applied to any Past Due Balance on customer’s account and then to current charges for all services. Partial payments are applied to the total amount of charges, not to any one individual service or charge. Customer cannot designate a partial payment to be applied to a specific charge.
Transfer of Service
Customers who have service and want service turned on at a new location where they are moving to will be deemed as transferring service. Customers transferring service will be required to pay all outstanding balances from their current service location, a transfer fee, and an additional deposit if required prior to the EPB providing service at the new service location they are moving to.
Approved by the Board 04/13/ 2017