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Having trouble with your internet, phone or power? No worries! We're here to help! EPB Support Portal Which Services are you having issues with? Internet Phone Electric All service issues should be reported by calling our office (270) 726-2466. Office hours are Monday through Friday, 7:30 a.m. to 4:00 p.m. After business hours, weekends, and holidays calls will be directed to an automated outage management system. When prompted, callers should provide their name, a brief description of the issue, and a contact number.

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Blazing fast fiber optic internet at your finder tips. Voice Packages Residential Commercial Unlimited Long Distance! Extreme Voice $38.95 Order Now! Call Waiting! Elite Voice $22.95 Order Now! Basic Dial Tone Essential Voice $14.95 Order Now! Bandwidth Package Name Price Order Now! Notice for 911 availability over VoIP

Router? Switch? What's that? Got questions about your equipment? Start here! EPB Support Portal Understanding Your Equipment In our network eco-system we utilize something called FTTH, (Fiber To The Home), this means that we run a fiber from our Network Operation Center directly to your home or business. At the end of the fiber there is a device called an ONT (Optical Network Terminal), this device can be outside your home in our gray enclosures or it could be your "router". ONT: Optical Network Terminal - Used to convert fiber to copper connections such as Ethernet Router: Used for routing traffic from your LAN to the WAN, modern day routers produce WiFi and have extra ethernet ports on the back for hardwiring your devices to the network Switches: Used for expanding your physical connections to the network. Typically used in network settings that require more than 4 cables be connected. We use Calix OEM equipment, check out the equipment below. ONT Routers Switches 716GE 844G 803G 844E-1 U6 U4 Trendnet 8 Port Gigabit Switch

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