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Electric Department Jesse Steenbergen Electric Department Operations Manager James Dossett Lineman Mark Venable Lineman Alan Jones Lineman Mike Chesnut Lineman Jason Henderson Meter Technician

Broadband Facts Russellville Electric Plant Board Commercial Extreme Data Fixed Broadband Monthly Price $179.95 Is this an introductory rate? No Contract required? No Additional Charges & Terms Provider Monthly Fees Access Surcharge ( if outside our eclectic footprint) Managed WiFi $5.00 $4.95 One-Time Fees at the Time of Purchase Install Fee Deposit (Refunded at service termination) Late Fees Early Termination Fee Government Taxes $49.95 $180.00 5% of past due balance None None Discounts & Bundles Customers who take any data plan and an Elite or Extreme Phone plan will receive a $24.95 monthly Discount! Speeds Provided with Plan Typical Download Speed 986 Mbps Typical Upload Speed 254 Mbps Typical Latency 1 ms Data Included with Monthly Price Unlimited Network Management Read our Policy Privacy Policy Read our Policy Customer Support (270) 726-2466 support@epbnet.com https://epbnet.com/support Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center. fcc.gov/consumer F0001783612RUSCOMEXT000001

Broadband Facts Russellville Electric Plant Board Commercial Essential Data Fixed Broadband Monthly Price $69.95 Is this an introductory rate? No Contract required? No Additional Charges & Terms Provider Monthly Fees Access Surcharge ( if outside our eclectic footprint) Managed WiFi $5.00 $4.95 One-Time Fees at the Time of Purchase Install Fee Deposit (Refunded at service termination) Late Fees Early Termination Fee Government Taxes $49.95 $70.00 5% of past due balance None None Discounts & Bundles Customers who take any data plan and an Elite or Extreme Phone plan will receive a $24.95 monthly Discount! Speeds Provided with Plan Typical Download Speed 104 Mbps Typical Upload Speed 54 Mbps Typical Latency 1 ms Data Included with Monthly Price Unlimited Network Management Read our Policy Privacy Policy Read our Policy Customer Support (270) 726-2466 support@epbnet.com https://epbnet.com/support Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center. fcc.gov/consumer F0001783612RUSCOMESS000001

Company Policies Non-Payment and Cutoff Policy - Electric Previous Next Purpose: The Russellville EPB’s Non-Payment and Cutoff Policy is designed to ensure that all outstanding balances for services–electricity and any other services, now or in the future–are collected promptly and fairly, without regard to race, color, creed, sex, national origin, or marital status. The policy also addresses the additional costs associated with collecting unpaid accounts from customers who do not pay their bills when due. EPB employees are expected to treat every customer with respect and dignity, particularly when customers face difficulty in paying their bills. However, we must recognize the financial impact on customers who pay their bills promptly when others do not. To support providing services at the lowest possible cost to all customers, it is essential to enforce a policy that minimizes the costs of collecting delinquent accounts and limits the potential for losses from unpaid accounts. Nonpayment Notice: Any customer with an unpaid balance greater than $20.00 will be mailed a notice as soon as possible after the due date. The notice will be sent to the same address as the monthly bill or to another address provided by the customer. It will include the amount owed, a deadline for payment in full, and the phone number for Russellville EPB Customer Service for any questions or account discussions. Accounts remaining unpaid after the due date will receive a printed late notice and incur a Late Notice Fee to cover the cost of any handling and processing expenses. Failure to Receive Notice: Customers are responsible for providing the EPB with a valid mailing address for receiving bills and notices. Customers must also ensure that the United States Postal Service (USPS) can deliver mail to that address and notify USPS of any changes or issues with mail delivery. Additionally, customers must provide a legal mail receptacle at the designated address. Failure to receive a billing statement or nonpayment notice does not relieve the customer of the obligation to pay their account by the bill’s due date or the late payment date indicated on the notice. Disputed Bill: Customers disputing a bill must notify EPB Customer Service prior to the late payment date reflected on the Nonpayment Notice by calling (270) 726-2466. Upon notification, the dispute will be handled in accordance with the Disputed Bill Resolution Policy. Financial hardship is not a basis for disputing a bill. Vouchers In Lieu of Payment: EPB will accept vouchers from Community Action of Southern Kentucky and/or Logan County Good Samaritan, Inc. as a form of payment for current or future amounts due for service. Vouchers from other religious, civic, or charitable organizations may be accepted on a case-by-case basis at the discretion of the EPB. Request for Extension: The EPB recognizes that unexpected circumstances can prevent timely bill payment. Customers may request a one-time extension of up to seven (7) days for a bill due to a nonrecurring hardship, after the nonpayment notice due date. Only one extension is allowed per twelve-month period. Failure to pay within the extended period will result in disconnection of services and collection procedures for the outstanding balance, including any additional deposit if applicable. Postponement of Termination for Medical Hardship: Upon EPB’s approval of customer’s Life Support Program enrollment, disconnection of service will be postponed for 10 days from the original schedule disconnection date to allow customers time to make payment or alternative shelter arrangements. However, during the 10-day period or until the past due balance is paid, the customer’s current from meter will be limited to what is needed for the medical hardship by means of installing a current limiting meter. Payment Arrangement: In cases of extreme hardship, EPB may coordinate with customers to manage past-due balances and maintain account standing. The past-due balance is divided into equal monthly installments, which must be paid in full by the due date each month, in addition to regular monthly utility charges. A 50% down payment of the past-due balance is required before the arrangement begins. Payment arrangements must be signed by the account holder and the authorized representative. Failure to meet the arrangement terms may result in service disconnection, with the full balance and any reconnection fees required before service is restored. Extreme Weather: The EPB does not terminate service for nonpayment during extreme weather conditions. Extreme weather is defined as a high of 32F or below during the winter, and 90or above in the summer, based on projected daily forecasts for Russellville, Kentucky, as provided by weather.com. Collection Procedures: Any customer who fails to pay their bill by the extended payment date on a Nonpayment Notice, or by any approved payment extension date, and whose bill is not in dispute, may have their service disconnected. Once service is disconnected for nonpayment, the delinquent balance, along with any applicable fees (including reconnection fees) and any additional deposit required under the EPB Deposit Policy, must be paid in full before service can be restored. If a customer leaves the EPB service area with an outstanding balance, EPB may take any steps it deems necessary to collect the unpaid balance, including associated collections costs or attorney’s fees. Customers returning to the EPB service area must settle any previous unpaid balances before service can be reestablished. Fees: Fees may be assessed if the EPB must take further action to recover unpaid balances beyond the steps specified above. Previous Next

Request For Bid Postings

Broadband Facts Russellville Electric Plant Board Residential Elite Data Fixed Broadband Monthly Price $59.95 Is this an introductory rate? No Contract required? No Additional Charges & Terms Provider Monthly Fees Access Surcharge ( if outside our eclectic footprint) Managed WiFi $5.00 $4.95 One-Time Fees at the Time of Purchase Install Fee Deposit (Refunded at service termination) Late Fees Early Termination Fee Government Taxes $49.95 $60.00 5% of past due balance None None Discounts & Bundles Customers who take any data plan and an Elite or Extreme Phone plan will receive a $3.95 monthly Discount! Speeds Provided with Plan Typical Download Speed 254 Mbps Typical Upload Speed 254 Mbps Typical Latency 1 ms Data Included with Monthly Price Unlimited Network Management Read our Policy Privacy Policy Read our Policy Customer Support (270) 726-2466 support@epbnet.com https://epbnet.com/support Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center. fcc.gov/consumer F0001783612RUSRESELI000001

Accounting Stacey Cundiff Office Manager / Accountant Brian Erickson Customer Service Director / Accountant

Company Policies Miscellaneous Fee Schedule - Electric Previous Next Connection Fee $ 15.00 Charged to establish service and activate at meter. Reconnect Fee Monthly Billing $ 35.00 EPB employees perform work to disconnect service for nonpayment OR to reconnect a service that has been disconnected for nonpayment during normal working hours of 7:30 AM – 4:00 PM on an EPB scheduled work day. Reconnect Fee SmartPay Billing $ 25.00 Charged to Customers that have been disconnected for nonpayment through the prepaid billing system. Disconnect Fee $ 35.00 Charged if service is disconnected due to nonpayment, and customer does not reconnect within seven (7) days causing account to be closed and final billed. After-Hours Fee $ COST Fee for work performed after 4:00 PM or before 7:30 AM of an EPB scheduled work day, weekend, or holiday observed by the EPB at the customer’s request. Other Collection Fees $ COST Any cost incurred by the EPB to collect an unpaid balance, including attorney fees, collection agency fees, court costs, filing fees, etc. Returned Check Charge $ 25.00 Any payment, including electronic payment, accepted by the EPB for a customer’s account that is returned by the financial institution for any reason. Inaccessible Meter Fee $ 35.00 A charge to make a return trip when a customer’s meter was not safely accessible to the EPB employee performing service orders, or to connect/disconnect the meter. Meter Re-Read Fee $ 35.00 A charge to re-read a meter at a customer’s request. If the original read was found to be incorrect, the charge will be waived. Meter Accuracy Test Fee (Single-Phase/Three-Phase) $ COST If a meter is accurate, the customer requesting to have the meter checked for accuracy will be charged. If the meter is inaccurate by a margin greater than ± 2%. the fee will be waived. Temporary Service Connection Fee (Construction) $ 25.00 Customer requesting to connect a single-phase temporary service to be used for the purpose of construction or remodeling a structure. Additional cost to extend primary line or install other equipment, if necessary, is not included. Temporary Service Connection Fee (Three-Phase) $ COST Customer requesting to connect a three-phase temporary service may be charged 100% of the cost to install and remove all facilities required for the service. Transfer Fee $ 25.00 Customer moving from one location to another. Security Light Reconnection Fee $ 100.00 To reconnect a security light that has been disconnected for any reason. Security Light Set Fee (Existing Poles) $ 50.00 Connection of a new security light to existing pole Security Light Set Fee - Residential (New Pole) $ 175.00 To set a new pole and security light Commercial $ COST To set a new pole and security light Will include an additional monthly pole rental at the applicable rate Tamper Fee $ 125.00 Charged if customer has tampered with meter, meter base, or meter seal in a manner that is disruptive to service, damaging to equipment, or fraudulent. Engineering Staking Fee $ 100.00 To stake or engineer a new construction or a change in service. The fee will be deducted from project invoice at completion of project. Approved by the Board: 11/13/2025 Previous Next

Broadband Facts Russellville Electric Plant Board Commercial Extreme Data - Sym Fixed Broadband Monthly Price $199.95 Is this an introductory rate? No Contract required? No Additional Charges & Terms Provider Monthly Fees Access Surcharge ( if outside our eclectic footprint) Managed WiFi $5.00 $4.95 One-Time Fees at the Time of Purchase Install Fee Deposit (Refunded at service termination) Late Fees Early Termination Fee Government Taxes $49.95 $200.00 5% of past due balance None None Discounts & Bundles Customers who take any data plan and an Elite or Extreme Phone plan will receive a $24.95 monthly Discount! Speeds Provided with Plan Typical Download Speed 986 Mbps Typical Upload Speed 986 Mbps Typical Latency 1 ms Data Included with Monthly Price Unlimited Network Management Read our Policy Privacy Policy Read our Policy Customer Support (270) 726-2466 support@epbnet.com https://epbnet.com/support Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center. fcc.gov/consumer F0001783612RUSCOMEXTSYM001

Commercial Data Application

SmartPay - Two Applicants

Company Policies Installation Policy - Telecommunications Previous Next PURPOSE: The purpose of this policy is to establish consistent standards and procedures for residential and commercial service installations, ensuring safe, eƯicient, and reliable deployment of equipment and services while supporting operational integrity, service quality, and customer accessibility. This policy will be applied without regard of race, color, creed, sex, national origin, or marital status. RESIDENTIAL INSTALLATIONS: Residential installations shall utilize an indoor Optical Network Terminal (ONT) whenever feasible. EPB-installed ONT/router equipment shall be mounted or placed in a centrally located area, where practicable, to support wiring requirements and wireless service performance. Customers requesting an alternate equipment location shall be informed that service quality may be affected. EPB shall provide one (1) mesh unit at no additional charge when signal-strength testing indicates it is required. Additional mesh units shall be deployed only when EPB determines, through testing, that they are necessary. Deployment of additional mesh units requires customer enrollment in EPB’s Managed Wi-Fi service at the prevailing rate. Passwords and configuration settings for EPB-owned routers and ONTs shall be established by EPB and shall not be modified by the customer without approval of EPB. Upon customer request, EPB shall provide an Ethernet interface from the Optical Network Terminal (ONT) for use with customer-owned routing equipment. EPB shall make reasonable efforts to install EPB wiring within walls when feasible. Use of existing wall penetrations may be permitted upon customer request. EPB-provided router equipment shall be returned upon termination of service unless permanently affixed within the residence. COMMERCIAL INSTALLATIONS: Commercial installations shall be evaluated and designed based on customer requirements and site conditions. EPB-installed equipment may be permanently mounted or placed at a customer-designated location, subject to EPB approval. EPB shall not provide routing equipment for commercial installations. All commercial customers are required to supply and maintain their own routing equipment. EPB shall provide an Ethernet interface from the Optical Network Terminal (ONT) for connection to customer-owned routing equipment. EPB may provide limited assistance with initial connectivity and interface setup; however, EPB shall not configure, manage, monitor, or support customer-owned networking equipment. All ongoing network configuration, security, performance, and maintenance shall be the sole responsibility of the commercial customer and shall be performed by the customer or a qualified IT professional. EPB-provided equipment shall be returned upon termination of service unless permanently affixed within the building. Approved by the Board: 03/12/2026 Previous Next